Brand new Fitbit Ionic not charging

[Jemenglish]

I received my new Fitbit Ionic today. I took it out of the box and plugged the charge cable in and connected it to a charge base. The base is working as I had just used it to charge my phone. I have tried charging it at the mains and also attached to my computer but there is no power to the Fitbit at all. I have tried to turn it on and reset it via the left key and bottom right but nothing is working. There has been no power to it since I got it.

Please help!

[Rich_Laue]

When you plugged it in, did the Ionic turn on? If so it is charging, but until the tracker is setup i dont think there will be any sign of it charging. 

Dieting the setup process, did the app ask you to charge the ionic? 

[Jemenglish]

The Ionic hasn't turned on at all yet. I have been charging it on and off for 3 hours now, with 2 hours of those continuous.

[Rich_Laue]

Then I would go back to where you purchased the Ionic

[MBB13]

Identical happened to me today. I took my brand new fitbit ionic out of the box, put it on charge 4 hours ago and it is completely dead. Doesn't respond to anything, touch, pressing buttons, reset doesn't work. I tried several outlets, computer, nothing works. What happened with your issue?

[Rich_Laue]

Personally with the Ionic @MBB13 I would use the phone charger. My ionic while charging draws more current than a computers USB port is able to supply. 

[MBB13]

Thanks Rich, I'm sending mine back, it seems completely dead. Must be factory issue.

Cheers,

Marianna