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Brand new Ionic- Heart-rate monitor failing

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‎02-21-2018 07:17

‎02-21-2018 07:17

Yesterday I received my brand New Ionic Fitbit, bought directly from Fitbit. The heart rate monitor has yet to work. I slid the option from On to Off, and back again. I’ve reset the device holding both buttons until I see Fitbit logo. Then I deleted the device, and reinstalling it. I’ve switched arms, I’ve moved it up, loosening or tightening it, not a single thing has fixed my issue, ready to send it back

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‎02-21-2018 09:52

‎02-21-2018 09:52

Are the green LEDs on the back lit or no?

Work out...eat... sleep...repeat!
Dave | California

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‎02-21-2018 13:48

In response to WavyDavey

‎02-21-2018 13:48

Yes 1 blinking green light in the center 

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