Brand new and now won't switch on or charge

[Smerl]

Only recently started using my new Ionic and now it wont switch on or charge. Tried a different plug but no luck.  Contacts are clean ( only worn 2 times since getting) held the buttons down to restart it but no luck.  I have emailed support but wondering if maybe its something simple.  As far as i know, I dont think it has updated.

Moderator edit: format

[Becks1983]

Hi I'm now on my 4th ionic in less than 12 months each one has completely died and will not stay on they have all started thus way with quick draining battery! I will warn you fitbit advise they will only replace like for like and will not give a refund. After the 3rd time tho I am not happy and do not want another of the same I advise you to try something else!

[Smerl]

With the price of them its not very good.  I had a Blaze before that stopped holding its charge in less than a year. I was actually offered a replacement or discount off a different model so thought I would upgrade.  I really hope I havent made a big mistake 😞

[PLP1954]

Had same problem. Went to Fitbit App and removed device. Started to take a charge and went through setup again. Try removing device from App.

[Smerl]

Did that but still no luck.
I emailed support theyve said the usual about pressing the buttons and
cleaning contacts but still nothing. Just waiting for another reply

[JuanJoFitbit]

@Smerl Welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Ionic is not charging. However, I'm glad to hear that our Support team is already taking care of your case. Don't hesitate to get back if you have any doubts and I'll be happy to assist you.

@Becks1983 I'm sorry to hear about the experience you've had with your Fitbit trackers. Your feedback and comments are greatly appreciated.

@PLP1954 Thank you for joining us in this thread! I appreciate the time you spent in sharing the workaround that helped you to get this issue resolved.

See you all around!