help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Button fell off during a swim - now dead

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2019 13:09

‎07-08-2019 13:09

I've been trying to get through to live chat support all day but I keep getting "Sorry about that. Looks like someone just snagged the last Fitbit chat representative. "
 
My FitBit Ionic has died, while I was swimming earlier it started to vibrate and a red light was blinking on the bottom HR sensors. I then noticed on the side a button had popped off? Standard swimming in an indoor pool, no depth. Any other recorded events like this from the community?
 
REALLY strange...I'm thankful my Fitbit is still under warranty...IMG_20190708_210550.jpgIMG_20190708_210539.jpg
Best Answer
0 Votes
1 REPLY 1

‎07-09-2019 12:15

‎07-09-2019 12:15

It's good to see you around @dannyb2100. Thanks for the details mentioned and the screenshot attached. 

 

I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication through email, they will provide you with options based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes