11-12-2021 08:50
11-12-2021 08:50
When I went to bed last night I had burned 1700 calories. When I woke up, my Ionic said that I had burned 3400 calories for yesterday. Today, it is indicating that I have already burned my normal daily calorie amount and I've only been awake for 1 hour. I have reset my Ionic and nothing has changed. This is making my Ionic essentially useless! What can I do to fix this?
11-14-2021 15:45
11-14-2021 15:45
Welcome to the Fitbit Community, @pjf_CA.
Thank you for trying to resolve the issue with your Fitbit Ionic before contacting us.
I would like to mention that your body burns calories even if you’re asleep or not moving, that's why you see calories burned on your device when you wake up and will notice this number increase throughout the day. For more information about how your Watch calculates your calories burned, please visit this article and open the menu "How does my Fitbit device calculate calories burned?".
In addition, please make sure your age, height, weight and gender entered in your Fitbit account are correct. For instructions on how to manage your Fitbit profile, please visit this article and open the menu "How do I change my birthdate, sex, height, or weight?".
Whether the information above doesn't help, you can set up your Watch as a replacement device:
Hope this helps.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!