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Calories burned information disappeared

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‎09-14-2019 04:09 - last edited on ‎09-15-2019 17:03 by Fitbit Moderator

‎09-14-2019 04:09 - last edited on ‎09-15-2019 17:03 by Fitbit Moderator

Hi, has anyone had their calories just wiped? They were tracking fine this morning and now at 6.30pm, I looked and noticed after 16,000 steps and a couple of workouts, I have apparently done less than 1,000 calories. What the?

 

Last weekend, I burned around 2600 on Saturday and then on Sunday. 

 

Wiped. It is saying I only burned around 1200.

 

I have restarted watch, logged in on the desktop, restarted the app on the phone, logged out and logged in again. 

The other stats are all showing correctly.

 

Time to finally head to Garmin? Sick of the continued issues with this watch and they just seem to keep piling. 

 

Moderator edit: Subject for clarity 

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‎09-15-2019 17:02 - edited ‎09-15-2019 17:03

‎09-15-2019 17:02 - edited ‎09-15-2019 17:03

Hi @Creatavision, it's nice to see you again participating here in the Community Forums!

 

I appreciate the information that was shared in your post and your patience troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. To better assist you with this situation, can you please let met know which mobile device you're using to sync your device? Also, when was the first time you experienced this? The calories burned information keep disappearing after you sync your device? In the meantime I receive your answers, please try the following steps:

 

  1. Logout from your Fitbit account
  2. Force quit the Fitbit app
  3. Make sure that the operating system of your device is up to date 
  4. Reboot your mobile device
  5. Make sure that the Fitbit app is up to date
  6. Login using your credentials

 

Keep me posted and let me know if you have any additional questions.

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