10-04-2017
19:12
- last edited on
02-16-2018
11:10
by
ErickFitbit
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10-04-2017
19:12
- last edited on
02-16-2018
11:10
by
ErickFitbit
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Workout exercise mode is not displaying the calories burned in the exercise summary view. It's displaying a dash instead. The data has been synced and stored properly, but I didn't have this problem since I started using the Ionic.
Moderator edit: edited title for clarity
Answered! Go to the Best Answer.
01-08-2019 12:18
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01-08-2019 12:18
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Same here.....

01-08-2019 14:43
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01-08-2019 14:43
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01-16-2019 18:08
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01-16-2019 18:08
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1/16/19 I pre-ordered and received a fit-bit Charge 3 as soon as they were available, I had a Alta Hr but was excited they finally made an affordable swim proof one. I noticed this issue when I began using the start exercise option on the tracker, resulting in "--" where the calories should be although in the details the calories burned for the activity is there. If the Charge 3 detects my workout automatically and records it the calories will display correctly in the summary.
Charge 3
Samsung galaxy S8

02-02-2019 16:45
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02-02-2019 16:45
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Also experiencing this issue as of Feb 2, 2019 using Fitbit Charge 3.

02-05-2019 10:49
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02-05-2019 10:49
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This has been happening to me since April last year. I contacted them and nothing ever happened about it.

02-05-2019 11:01
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02-05-2019 11:01
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As of February 9th 2019 and FitBit Android App version 2.87 this issue actually seems to have been resolved for me.
Firmware 32.33.1.30.
The app now correctly shows calories burned in exercises such as "Workout".
Never thought this day would happen.
02-05-2019 11:07
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02-05-2019 11:07
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What device do you own?

02-05-2019 11:12
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02-05-2019 11:12
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Galaxy Note 8

02-05-2019 12:45
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02-05-2019 12:45
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Working@ Fitbit Versa @ Samsung Galaxy Note 9

02-05-2019 12:51
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02-05-2019 12:51
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That's weird because they just told me this:
I have the ionic. (This is an ionic thread)

02-05-2019 15:55
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SunsetRunner
02-05-2019 15:55
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Somebody pinch me because I think I am dreaming...
@Crayolakitty support knows nothing about what is going on. They just give you scripted responses. I checked it with Ionic and it works. Finally.

02-05-2019 16:52
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02-05-2019 16:52
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@SunsetRunner gasp! I just tried it a few times again and it finally works! Thanks 🙂

02-05-2019 16:58
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02-05-2019 16:58
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Wow! Seriously! Does it work for past exercises or only new ones? I'm gonna try now.

02-05-2019 17:01
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02-05-2019 17:01
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@MeryQ just with new exercises. The old ones still show the --
02-05-2019 17:04
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02-05-2019 17:04
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Update, it seems to just be working for new exercises.
So far, Workout and Yoga started showing calories, and Yoga stopped showing the ridiculous miles. That's all I've tried.
Good news, finally! It only took them about 2 years, but hey thanks.
02-06-2019 02:11
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02-06-2019 02:11
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showing me the calories.

02-07-2019 06:10
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02-07-2019 06:10
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I have an S9. I got a Fitbit app update last night, and it is FIXED today!

02-07-2019 06:33
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02-07-2019 06:33
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02-07-2019 07:11
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02-07-2019 07:11
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Ionic and Samsung Galaxy Note8.

02-07-2019 07:59
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02-07-2019 07:59
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I thought it was resolved, but I did a Workout yesterday and again the same thing...

