11-24-2017
01:51
- last edited on
11-28-2017
06:38
by
MarreFitbit
11-24-2017
01:51
- last edited on
11-28-2017
06:38
by
MarreFitbit
Is anyone getting "there was a problem verifying your card details with you financial institution" at the last step of trying to add your credit card for the Wallet app? I'm trying to add a Commonwealth bank card in Australia and I've called the bank who says there shouldn't be any issues their end.. I've also tried uninstalling/reinstalling the wallet app, uninstalling/reinstalling the fitbit app on my android phone. Tried another android phone, tried entering contact info with exact spelling and case as entered in my bank account but still no go. Please help someone!!
Moderator edit: updated subject for clarity
11-28-2017 06:59
11-28-2017 06:59
It's nice to see you around the forums @atracey555! To start, add at least 1 credit or debit card from a participating bank to the Wallet section of the Fitbit app:
You can add up to 6 cards to the Wallet and choose 1 card to add to your watch.
Hope this helps, keep me in the loop!
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11-28-2017 19:51
11-28-2017 19:51
Hi, unfortunately I've already followed those step many times on 2 different android phones, one with touch ID and one with a pin. Any other ideas? Has anyone successfully got it work with a Commonwealth Bank mastercard?
11-24-2018 19:45
11-24-2018 19:45
hi, have you solved this problem?
01-13-2019 21:48
01-13-2019 21:48
Hi atracey,
I purchased the ionic yesterday and am already having this issue (yay). Did Fitbit give you a solution to this as it is STILL a problem happening today. Hope they sort it out and I'm not left kicking myself for not getting a garmin 🤭
01-13-2019 21:52
01-13-2019 21:52
Yes I have successfully had a CBA Mastercard working with my Fitbit Ionic for many months. I'm not using it at the moment, but that isn't a Fitbit issue. Did not have any issue when setting it up.
02-03-2019 01:13
02-03-2019 01:13
I have succesfully added a NAB card. The image on my Ionic is a distorted accordion with no stable image
05-12-2019 22:57
05-12-2019 22:57
Any fix for this? I can't get my card verified
01-02-2020 01:41
01-02-2020 01:41
Ive also already followed all these steps and still can't verify my commonwealth card
01-02-2020 02:49
01-02-2020 02:49
I posted earlier in this thread that my CBA MasterCard worked fine. I hadn't used it for a long time and the card expiry date became obsolete. I removed the card and re-added it. Now it fails to verify as others are reporting.
01-02-2020 02:54
01-02-2020 02:54
01-02-2020 03:33
01-02-2020 03:33
Not sure if it's any help but my problem was related to the fact CBA had issued a new card as mine was bear the expiry date. I eventually received he card maybe a week or two later and that worked.
01-02-2020 04:20
01-02-2020 04:20