Can't add Ionic to app on phone or desktop

[SydneyBloke]

Hi,

I posted here last week.  

I am unable to add my new Ionic to my account and get it to synch with either the app on my phone or desktop.

I have followed the instructions which say to un-install then re-install the app, turn bluetooth off and on again, the watch off and on and try again etc too many times to count now.

Last week I kept getting the check mark and message that says the app has "found it" on my watch and I input the number that shows on the watch display but then the "connecting..." message but nothing after that no matter how long I leave it it never finished the connection process.

So I put the watch aside in frustration and got on with life hoping that if I cooled off that would help...

Have gone back to try again today and now I can't even get as far as the "found it" message in spite of trying all the remedial steps suggested multiple times...still can't connect!!!

Can the watch be returned for one that will connect/let itself be set-up?

Now well beyond frustrated...

Justin

[Rich_Laue]

@SydneyBloke you might want to contact.fitbit.com for this. 

As for returning the watch, it is hard to say without knowing where the watch was purchased or what their return policy is.

[SydneyBloke]

Thanks for the advice.

Contacted Fitbit support direct.

Fingers crossed.

Justin