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Can't add UK Revolut card to Fitbit Pay on Ionic

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‎08-08-2021 15:24 - last edited on ‎08-09-2021 14:12 by

‎08-08-2021 15:24 - last edited on ‎08-09-2021 14:12 by

Hello

I was using Revolut for sometime in 2020, I haven't had to use it for a long time with COVId restriction, sadly the other day it did not work in my hour of need, when I checked it seems I had to update my card details.

 

I removed the card and proceeded to add my new Revolut card, however I get an error message in app saying the bank is unsupported, yet on your site it says it is for the UK.

 

Why is my card being rejected? Is Revolut no longer supported?

 

I'd be annoyed if so as I set this new bank account up just to use this payment method seeing as you offer ridiculously very few bank that support this feature. 

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎08-09-2021 14:10

‎08-09-2021 14:10

It’s good to see you in the community, @Dannus.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I recommend doing the following:

 

1. Confirm that your Fitbit app is updated to the latest version: How do I update the Fitbit app?

2. Force stop the Fitbit app: open your phone's Settings > Applications > find the Fitbit app > Storage > Clear cache > go back and tap Force stop.

3. Reboot your phone.

4. Open the Fitbit app and sync your device.

5. Restart your watch: How do I restart my Fitbit device?

6. Try to add the card. You can confirm the steps in What should I know about Fitbit Pay?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-30-2021 09:21

In response to LiliyaFitbit

‎11-30-2021 09:21

Hello.

is there any resolution to this issue? I contacted fitbit support, they gave me a copy/paste answer to contact my bank aka Revolut, who were not helpful either. I see this has been in issue for 2 years(?!). Basically I can't use this feature at all.

 

Regards,

Roos

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