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Can't add credit cards to Ionic

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‎01-27-2021 21:40 - last edited on ‎01-28-2021 12:13 by

‎01-27-2021 21:40 - last edited on ‎01-28-2021 12:13 by

Hi,

 

Just setting up my replacement ionic. I am unable to add my credit card to this watch. Can you please help? It was added to my previous ionic but that no longer works so i’ve since received a replacement. Going through the steps to add the credit card but it fails and says to contact support. 

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎01-28-2021 11:23

‎01-28-2021 11:23

At what step does the failure occur @ChantelMP 

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‎01-29-2021 19:01

In response to Rich_Laue

‎01-29-2021 19:01

I enter all details correctly and get to the screen where it says “Adding Card” It looks like it’s loading and then it produces the error and says to contact support it problem persists. 

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