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Can't adjust music volume with AirPods...

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‎09-28-2017 21:53

‎09-28-2017 21:53

I transferred music to my Ionic and successfully paired it to my AirPods but the volume is fixed at a medium volume and can't be adjusted with the Ionic's volume buttons. Anybody have this problem with their bluetooth headphones?

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58 REPLIES 58

‎09-29-2017 19:01

‎09-29-2017 19:01

Yes, only my airpods are set at a really loud volume!  I am wondering about turning the volume down using my phone connected to the airpods.  The main problem is that the Ionic is not controlling the volume.  

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‎09-29-2017 19:24 - edited ‎09-29-2017 19:25

‎09-29-2017 19:24 - edited ‎09-29-2017 19:25

So, as I mentioned, when I paired my Airpods with the Ionic, the volume was WOAH WAY TOO LOUD.  I unpaired the headphones and the Ionic.  I then had to pair my iphone and the airpods.  Then, I played some music from my phone onto the Aipods and TURNED THE VOLUME DOWN.  A lot.  Then, I repaired the airpods with the Ionic, and volia, the volume was lower.

 

This is a big problem.  Seriously, we can't adjust the volume using the watch?  This is a really big workaround for the Ionic and needs to be addressed ASAP.  For a runner who desperately wants to be untethered from my phone, this means I'll have to figure out the volume I want for my entire run, set it using my phone, repair the airpods, and then head out and hope I don't need to adjust it.  I really feel like a guinea pig for Fitbit, and I am disappointed.  

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‎09-29-2017 21:15

In response to mandylee

‎09-29-2017 21:15

Also, when you pause your music does the Ionic drop the audio connection to the AirPods?  When I resume playing the elapsed time of the song indicates it's playing but I have to reselect the AirPods two menus deep to get them going again. FWIW, I use my AirPods with an Android phone. Best hands-free phone ever; It's the only Apple product I own 🙂

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‎10-15-2017 04:12

‎10-15-2017 04:12

Yup, got the same issue here... Ionic is my first Fitbit device and I'm finding it very buggy in general.

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‎10-15-2017 09:20

In response to franciskim

‎10-15-2017 09:20

Add me to the list with powerbeats 3 wireless. Lots of oversights with this launch. I actually cancelled my flyer order because they delayed the release on the night blue's. Beats got my business. 

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‎10-15-2017 10:15

‎10-15-2017 10:15

It seems that the ionic can't control the volume of the airpods. It didn't work for a friend, though his ionic was able to control the volume of my bluetooth headphones (and mine was unable to control his aripods, though it works perfectly with mine).

 

I'd love some information about this from some moderator.

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‎10-21-2017 08:31

In response to SunsetRunner

‎10-21-2017 08:31

I have the exact same issue. Fitbit need to address this and do so quickly. I have 30 days to return my Fitbit Ionic and if they haven’t addressed this issue it will be returned. My airpods are fantastic and as much as I like the Ionic it will not be at the expense of use of my airpods. Fitbit, you need to respond and quickly. 

Fitbit Ionic, UK version, HTC U11. EU version.
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‎11-19-2017 13:49

‎11-19-2017 13:49

Go over to the “Feature” board and vote to have this fixed.  The more votes, the sooner it gets addressed.  Voting for the posts here don’t count.

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0 Votes

‎11-19-2017 15:04

In response to PEG38

‎11-19-2017 15:04

Can you give a link to the features board please ?

Fitbit Ionic, UK version, HTC U11. EU version.
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0 Votes

‎11-24-2017 14:11

In response to philby123

‎11-24-2017 14:11

I updated to firmware 30.5.16 today and the volume control now works for Apple AirPods. 

 

Was pleseantly surprised!

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‎11-24-2017 14:23

In response to PEG38

‎11-24-2017 14:23

How do you update to latest firmware please?

Fitbit Ionic, UK version, HTC U11. EU version.
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0 Votes

‎11-24-2017 14:43

In response to philby123

‎11-24-2017 14:43

I updated from the IOS app on my IPhone.  It told me a new version was available. 

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0 Votes

‎11-24-2017 22:06

In response to PEG38

‎11-24-2017 22:06

Ok thanks for that, not seeing that on the android app, are you running a beta or SDK version?

Fitbit Ionic, UK version, HTC U11. EU version.
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0 Votes

‎12-03-2017 04:39 - edited ‎12-03-2017 04:42

In response to philby123

‎12-03-2017 04:39 - edited ‎12-03-2017 04:42

I’m in Australia and still on 25.16.7 , no update is available for 30.5.16 . Still can’t control airpods volume , super frustrated 😞

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‎12-05-2017 18:35

In response to DNCC

‎12-05-2017 18:35

Just downloaded and installed new firmware 31.1.16 today, Airpods work brilliantly now with Ionic. Happy Ending:)

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0 Votes

‎01-08-2018 19:25

In response to DNCC

‎01-08-2018 19:25

How do you adjust the volume using the ionic?  Thanks!  

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‎01-09-2018 14:41

In response to Pah_ambler

‎01-09-2018 14:41

In e.g. the Pandora app,

 

click your playlist

click the 3 dots in the upper left corner

then you can adjust volume up/down

 

Alternative

 

From e.g. the main menu,

 

hold in top right button to open the sound menu

click the 3 dots in the upper left corner

then you can adjust volume up/down

 

 

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0 Votes

‎01-09-2018 14:52 - edited ‎01-09-2018 14:52

‎01-09-2018 14:52 - edited ‎01-09-2018 14:52

 

Jan 9th 2018

 

Me: ... nope, they seem to be stuck at less than max volume.I tried to max them out on the iPhone to see if they have "memory". But they seem to cap at a much lower volume than e.g. the iPhone max volume

 

Support: Thanks for confirming. After investigating with my support team, we found that our engineers are already aware of the problem and are working to resolve it as quickly as possible. The issue as you asked mentioned before will be resolved with the next update.

 

Boom!

Best Answer

‎02-18-2018 03:01

In response to AUSionic

‎02-18-2018 03:01

I spent a week trying to get mysic on my Ionic so i could pair it with my Airpods... Finally got it working yesterday.. went to the gym. But the volume was maxed out way too low, i culd not hear my music in the presence of the gyms music, an issue i never find when i pair my Airpods with my Android mobile. This was a frustrating experience that has left me feeling cheated. I recently (Jan 2018) paid 300 euro for my Ionic and 180 euro for my Airpods to avail of this substandard feature

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0 Votes