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Can't connect to the Ionic unit

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‎03-22-2020 14:55

‎03-22-2020 14:55

My Ionic does not sync anymore. I can see that the Bluetoothconnection works since I can see that the Ionic is connected to my Iphone under Iphone settings.

My Ionic also shows up in the Fitbit app since I can see the batterytime remaining. When I'm syncing however I get an error message saying that my unit can't be found.

I have tried to remove the Ionic in the app and to install a new one which results in a similar error message.

The app says "found" acknowledging my ionic but then fails to connect to it. 

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‎03-27-2020 11:02

‎03-27-2020 11:02

@Apanage Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the troubleshooting tried and the details mentioned. I would like you to try the syncing troubleshooting mentioned in this article: Why won't my Fitbit device sync? 

 

If after this your Ionic is still not syncing, please let me know the phone that you're using to sync your watch. 

 

Let me know the outcome! 

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