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Can’t download Spotify

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‎08-03-2020 21:39

‎08-03-2020 21:39

I’m unable to download Spotify, I’m getting a red error box saying something may need updating even though everything is up to date. I’ve read about all day sync needing to be on however I don’t see that option. please help.

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‎08-05-2020 12:52 - last edited on ‎10-16-2024 07:16 by Fitbit Moderator

‎08-05-2020 12:52 - last edited on ‎10-16-2024 07:16 by Fitbit Moderator

@Adam.m A warm welcome to the Community. Thanks for getting in touch about this. 

It sounds like you might need to update your Ionic's firmware. I would like you to confirm that you have the latest firmware version, which is 27.70.8.0. If you don't have the latest firmware version installed, please update it by following the steps on this article. 

If the update isn't available to you, please confirm that you have the latest Fitbit app version and that you're syncing at least once a day. 

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

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