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Can't find App gallery button in the Fitbit app

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‎04-29-2019 10:07 - last edited on ‎04-30-2019 13:12 by Fitbit Moderator

‎04-29-2019 10:07 - last edited on ‎04-30-2019 13:12 by Fitbit Moderator

Fibit Ionic.  On the computer app and the android app when I click on the profile for my ionic, shows up as Fitbit Blaze, there is no App button.  There is only a suggested app button at the bottom and that just takes me to the fitbit website and doesn't let me install anything.

 

Moderator edit: Updated subject for clarity 

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‎04-29-2019 23:45

‎04-29-2019 23:45

Hi @Mdr281.

 

If the only device that is showing in your account is the fitbit blaze, then you haven't set up and added the Ionic to your account. I would suggest opening the fitbit app, tapping on your account card and then "set up a device". Select Ionic and follow the instructions from there. 

Community Council Member

Nathan | UK

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‎04-30-2019 13:11

‎04-30-2019 13:11

A warm welcome to the Community @Mdr281. Thanks for the details mentioned. Just as @N8teGee mentioned, if you're only seeing Blaze in your account; this means that your Fitbit Ionic hasn't been set up to it. Please follow this set up procedure to pair it to your account. 

 

I'll be around if you need further assistance. 

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