04-13-2018
02:27
- last edited on
04-13-2018
04:37
by
MarreFitbit
04-13-2018
02:27
- last edited on
04-13-2018
04:37
by
MarreFitbit
I bought the Ionic so I could listen to music whilst out running, I've YET to manage this...
I've tried 3 different sets of headphones, I don't take my phone with me so there is NO interference, but ALL I get is STATIC !!!!!!
My headphones work PERFECTLY with my phone so it's not the headphones.
Anyone have the same problem or know how to solve....
Moderator edit: updated subject for clarity
04-13-2018 02:21
04-13-2018 02:21
For the past week i have notices that when my phone rings my notification(on Ionic) is several minutes later.
This is quite annoying as I've already finished the call....
04-13-2018 04:33 - edited 04-13-2018 04:36
04-13-2018 04:33 - edited 04-13-2018 04:36
Welcome to the Fitbit Community @DaDBoD1974! Sounds possibly like a Bluetooth conflict. This just happened to me once. My headphones were paired with my phone as well as my watch. I was running out of the zone for my phone. Not so much an Ionic issue, as the way my headphones handle loosing connection to a device. I've removed the pairing to my phone and now it's all good again.
Basically what I tried was turning off Bluetooth on my phone while listening to music on the Ionic, or any other device the headphones might be paired with.
However, you mentioned that you don't take your phone with you. So, are you taking only the Ionic and your headphones when listening to music?
There is a workaround that has helped other users in the past:
Try using them once again after doing this process, it should be better!
On the other hand, notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app.
Hope this helps, let me know the outcome!
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04-21-2018 12:50
04-21-2018 12:50
Bluetooth issues are being dealt with by Technical support.
03-07-2020 18:10
03-07-2020 18:10
I'm experiencing the same thing and to na avail all customer service says is that their working on the problem and that was a month ago... no refunds or nothing . I feel like it's a lost and no one should purchase a 250.00 plus watch and it performs like this... its terrible