Can't receive call notifications on Fitbit Ionic

[JockyJill]

I'm not getting call notifications on my Ionic unless I keep the Fitbit app ON in my phone. Do I always need to keep the app ON to receive calls on Ionic.

Moderator edit: updated subject for clarity

[MarreFitbit]

It's nice to see you around the Community @JockyJill, welcome!  From the clock screen, hold the back button and then swipe to the quick settings screen. Make sure Notifications is set to On.

Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app. 

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If notifications aren’t working, force quit the Fitbit app and reopen it to sync your Fitbit device. Notifications should work as expected after your device syncs. If they don't, let's do the following:

1. From the Fitbit app dashboard, tap the Account icon >  your device image.
2. Tap Notifications.
3. Turn off all notifications
4. Turn off Bluetooth on your phone.
5. Restart your phone.
6. Restart your Ionic. 
7. Wait 10 seconds, and then turn it back on, phone and Bluetooth.
8. Open the Fitbit app, turn notifications back on and sync your Fitbit device.

If the issue persists, I'd recommend setting up your notifications again:

1. Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
   1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
   2. Find an option to forget the device.
2. Open the Fitbit app and set up notifications again.

Note that Fitbit Ionic and Fitbit Versa receive notifications while your phone is in Do Not Disturb, Quiet hours, or Driving mode, but your watch won’t vibrate or wake the screen. To view notifications, swipe down from the clock screen.

If paired to an Android phone, your Fitbit watch or tracker can alert you to notifications at any time:

1. From the Fitbit app dashboard, tap the Account icon > your device image > Notifications. 
2. In the Vibration Settings section, turn on the Always Vibrate option.

Give this a go and let me know the outcome! 

[RichieLee]

I'm having the same issue;

phone: Nexus 5x on Google Fi

Android 8.1.0

FitBit App ver. 2.74.2

All other notifications come through fine. Notification while phone is ringing does not come through. Missed call notification does come through. Email, text, etc. all come through.

Cache cleared, uninstalled, factory reset, re-setup from scratch even. None of the above 'suggestions' work. Have had the Ionic for less than 2 months. When I first received it, had the same problem. Previous app software update... all of a sudden, phone notifications worked (but sucked up data like crazy). Now, no phone ringing notification again. This is crazy. I didn't want a full smartwatch with all the crazy apps, I wanted something that tracked activities and let me know when I got a message or phone call. I don't have any real hope of FitBit ever getting this stuff right. I had a pebble for years that never failed me.

[JockyJill]

I'm getting notifications only if the app is in open in the mobile.

My other friends cheap fitness trackers are working much better than this
costly Fitbit.