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Can't receive messages or calls on my Ionic

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‎10-05-2021 17:38 - last edited on ‎10-06-2021 06:25 by

‎10-05-2021 17:38 - last edited on ‎10-06-2021 06:25 by

No matter what I do. I have restarted the ionic. I've turned off the Bluetooth. I've unpaired and had to try for almost 45 minutes to finally get it to re-pair. I've turned off and turned back on all the notification options on my fitbit app. I've given permissions on my phone. I'm at my wits end with this and I'm about to literally throw it away. Please. Help me. I wasn't having trouble getting messages a few months ago, and I stopped wearing it for a few months (just got out of the habit) and finally started again. And now I can't see messages or calls on my Ionic. Please help.

 

 

Moderator edit: updated subject for clarity

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‎10-06-2021 06:21 - last edited on ‎08-23-2024 04:33 by Fitbit Moderator

‎10-06-2021 06:21 - last edited on ‎08-23-2024 04:33 by Fitbit Moderator

@Rdcole Welcome to our Fitbit Community. I totally understand how you feel about the notifications issue that your Fitbit Ionic has experienced. By the way, thank you for trying to get it resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your Ionic during the next 24 hours and see if the issue gets fixed.

Hope this helps.

JuanJo | Community Moderator

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