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Can't set up Ionic after being removed

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‎01-22-2019 10:20 - last edited on ‎01-22-2019 16:02 by Fitbit Moderator

‎01-22-2019 10:20 - last edited on ‎01-22-2019 16:02 by Fitbit Moderator

I have tried all the fixes posted. The latest being to remove the ionic from the app and put it back on. However, the 4-digit code (for pairing) is blocked also. Now I don't have the watch on the app at all. Starting to tear my hair out. Please help

 

Moderator edit: Updated subject for clarity 

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‎01-22-2019 10:32

‎01-22-2019 10:32

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Then try and set it up again

Community Council Member

Wendy | CA | Moto G6 Android

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‎01-22-2019 11:06

‎01-22-2019 11:06

@Dhindsa wrote:

I have tried all the fixes posted. The latest being to remove the ionic from the app and put it back on. However, the 4-digit code (for pairing) is blocked also. Now I don't have the watch on the app at all. Starting to tear my hair out. Please help

Contact Tech Support.  If they cannot get it to work they will normally replace your device.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
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‎01-22-2019 16:08

‎01-22-2019 16:08

A warm welcome to the Community @Dhindsa. Thanks for the details that you've mentioned. It's pretty weird that your Ionic isn't setting up after you removed it from the account. 

 

Please try the steps mentioned on this article Why can't I set up my Fitbit device?. Also, confirm that you have the latest app version and you can try force quitting it and try again to set it up. 

 

Thanks for your advice @WendyB and @Whistler888. 

 

I'll be around if you have further assistance. 

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