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Can't set up Ionic because it's paired to another tracker

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‎10-11-2017 22:24 - last edited on ‎10-12-2017 10:31 by Moderator Alum

‎10-11-2017 22:24 - last edited on ‎10-12-2017 10:31 by Moderator Alum

Hi just purchased ionic after having charge 2. Trying to set up ionic to app but it won’t accept it with my email as the email was used for the charge. I deleted app & reinstalled it but still does the same thing???? Can anyone help please? 

 

moderator edit: title for clarity 

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‎10-11-2017 23:22

‎10-11-2017 23:22

I had the Blaze and added the Ionic thru the app on the phone. Just make sure the Ionic is the primary device and delete your other one. I dont see why you cannot use the same email and app as they are one in the same with fitbit.  It says replace or add a device, but just use the add feature as when I tried to replace it just seem to reinstall the Blaze.

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‎10-11-2017 23:22

‎10-11-2017 23:22

I had the Blaze and added the Ionic thru the app on the phone. Just make sure the Ionic is the primary device and delete your other one. I dont see why you cannot use the same email and app as they are one in the same with fitbit.  It says replace or add a device, but just use the add feature as when I tried to replace it just seem to reinstall the Blaze.

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‎10-12-2017 01:36

In response to Jeff2017

‎10-12-2017 01:36

Thank you so much. It’s all good now.

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