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Can't sync Ionic to my Android phone

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Can't sync iconic to my Android phone 

 

Moderator edit: updated subject for clarity. 

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Welcome to the Fitbit Community, @chloelucy2. I'm sorry to hear that you haven't been able to sync your Fitbit Ionic.

As @Odyssey13 mentioned, there's a voluntary recall for Fitbit Ionic. Please contact our team for more information about Ionic refund, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

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Hi @chloelucy2  the Ionic is under a voluntary recall - read this page for information

Stepping in the U.S.A. since September 2013. Android 14

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Welcome to the Fitbit Community, @chloelucy2. I'm sorry to hear that you haven't been able to sync your Fitbit Ionic.

As @Odyssey13 mentioned, there's a voluntary recall for Fitbit Ionic. Please contact our team for more information about Ionic refund, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

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