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Can't sync......can't locate ionic

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‎10-08-2018 07:36

‎10-08-2018 07:36

So, for the last month or so i haven't been able to sync my Ionic on Android...so today I've removed it from the app, uninstalled and reinstalled the app, restarted my bluetooth and now I can't add my Ionic as my phone can't find it!!!

 

Someone help!

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2 REPLIES 2

‎10-08-2018 08:33

‎10-08-2018 08:33

Is the device you are trying to sync to a supported device?

 

https://www.fitbit.com/devices

Best Answer

‎10-08-2018 10:48

In response to SunsetRunner

‎10-08-2018 10:48

You probably will not be able to add the tracker until the sync problem has been fixes. Simply telling Fitbit, I don't want to use the tracker will not fix a comunicaticom problem, 

 

Since you say that you have an Android device let's, 

Remove the Ionic from your Phones Bluetooth list of trusted devices.

Restart the ionic 

Restart the phone

Clear the cache for the Fitbit's app.

Phone settings / Apps / Fitbit / Clear Cache

 

Best Answer