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Can’t sync my ionic to my iPhone and can’t connect to wifi

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‎12-27-2017 19:24

‎12-27-2017 19:24

My ionic hasn’t synced since 9am yesterday. Can’t get it to sync manually. Also am unable to connect it to wifi either. Have tried turning it off and on again, deleting the app an reinstalling it. Don’t know what else to try. 

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‎12-28-2017 07:18

‎12-28-2017 07:18

@CherieC Welcome to the Fitbit Community! Have you tried performing a restart on your Ionic? That usually helps with this.

 

If nothing, the best thing to do is to try these syncing troubleshooting steps. That should certainly help out your Ionic to sync. 

 

Also, as you are experiencing trouble with connecting your Ionic to Wi-Fi; I recommend taking a look at this helpful article in which you will find some troubleshooting steps to get it connected.

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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