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Can't transfer music from PC to Ionic

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Am really sorry if asked before but:

 

Am trying to put music onto my ionic from a desktop PC using the fitbit app.

 

When I click on the Ionic in the account logo I then go to Media and then manage networks.

 

Message comes up Bluetooth is Off. I close that dialogue box for the WiFi setup box below but there are no networks listed.

 

My wifi is:

working

broadcasting

WPA(2)

my ionic is placed within 3ft of the router

 

I have also restarted the Ionic and the PC

 

Am I missing something obvious?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

Welcome on board @parkjogger1, it's nice to see you here! Thanks for all the details you've provided. Nice way to start!

 

First of all, please see: How do I connect my Fitbit watch to Wi-Fi?

 

Then, make sure that your Wi-Fi network is working correctly and that your network type is compatible with your watch. After you verify the network is compatible, plug your watch into the charger and make sure it’s in range of your Wi-Fi network. For a stronger Wi-Fi connection, move your watch closer to your router. Wi-Fi won’t work on your watch when the battery level is below approximately 25%.

 

To download personal music and podcasts, your watch and computer must be connected to the same Wi-Fi network. Follow the steps below to verify your devices are connected to the same network and then try again to download your playlists:

 

  1. From the Fitbit app dashboard, tap or click the Account icon > your watch tile.
  2. Tap or click Wi-Fi Settings.
  3. Make sure your watch and computer are connected to the same network. To see which network your computer is on, click the Wi-Fi symbol on your screen. 
  4. If your watch and computer are connected to different networks, manually connect your watch to the same network as your computer. Return to the Wi-Fi settings screen in the Fitbit app, tap the network name, and tap Connect.
  5. Open the Music app on your watch and then tap Transfer Music to try again. Note that it may take up to a minute for your playlists to appear on your computer's screen. 

If you still have trouble downloading your playlists, complete the steps below:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Sync your Fitbit watch with your dashboard:
    1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
    2. Tap or click Sync Now and wait a few moments for your watch to sync.
  3. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
  4. Open the Music app on your watch and then tap Transfer Music
  5. Remove all other Fitbit devices from your account and try again to download your playlists. For Windows 10, don't minimize the window until the transfer is complete.

 

Your watch only stays in transfer mode for a few minutes. If you took a few extra minutes to choose your playlists, restart the download if you don’t see “Use your computer to start transferring music” on your watch's screen. To do so, tap Transfer Music on your watch again and wait a few moments for the download to start. For best results, plug your watch into the charger before downloading music.

 

Give this a shot and let me know the outcome! 

Maria | Community Moderator, Fitbit


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Ive spent a full day trying to get music onto this flipping watch.

 

Wont connect to wifi (next to router)

App cant detect Ionic

Deleted and reinstalled iphone and desktop apps.

 

Beginning to think it is faulty

 

Shouldnt be such a struggle to do one of the basic functions.

 

AAAAAAAAAAAAAAAAAAArrrrrrrrrrrrrrrrgh

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Up until recently I have been able transfer music without issue, yesterday I needed to revise my playlist and now my PC is unable to find my Ionic.  I have seen this behavior before and it is extremely frustrating but since launch it has become less and less an issue.  I am not sure why this speraticly happens but it does eventually resolve itself.  I am very happy with my Ionic so I have learned to live with this behavior.  

 

11-25

Update-After struggling for a few more days after my post to this string trying to get my pc to recognize my ionic I removed the Ionic from my phone and re-paired it.  That resolved my issue.

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