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Can't transfer music to my Ionic due to Wi-Fi issues

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‎04-05-2018 05:42 - last edited on ‎04-05-2018 06:31 by Fitbit Moderator

‎04-05-2018 05:42 - last edited on ‎04-05-2018 06:31 by Fitbit Moderator

My Ionic runs good for several weeks. When I try to transfer music to Ionic watch, the wifi is always turning off automatically. It makes me crazy, for I have worked with it for hours!!! Restart windows, reset Ionic watch, check wireless system ( wifi, router, laptop, settings, ....). Endless of looking for the watch....

I am not satisfied with this watch. I shall turn it back to the store tomorrow, getting my AUD379 back! 

 

 

Moderator edit: updated subject for clarity

 

 

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2 REPLIES 2

‎04-05-2018 06:29

‎04-05-2018 06:29

Welcome to the Fitbit Community @0916JHL! I'm sorry to hear about this. Thanks for already troubleshooting it, nice way to go! 

 

Our team recently identified an issue that may affect some users when attempting a Wi-Fi download on Ionic. 

 

Since you're currently having trouble downloading music via Wi-Fi, please restart your Fitbit Ionic once more and try again:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Ionic doesn't work normally, turn your watch off and on again.

 

To turn Fitbit Ionic and Fitbit Versa off and on: On your watch, open the Settings app > About > Shutdown > confirm the shutdown. To turn your watch back on, press any button.

 

Our team is investigating what might have caused this issue and are currently working on a fix. I will be sure to keep you updated as soon as we have more information.

 

Let me know if there's anything else I can do for you. 

Maria | Community Moderator, Fitbit


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‎04-06-2018 01:21

In response to MarreFitbit

‎04-06-2018 01:21

Thanks for your feedback. I returned the Ionic this morning. The issue has been solved for me, hope fitbit team could solve the problem of bug. 0916JHL

 

 

 

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