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Can’t unlock with iPhone

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‎03-22-2018 18:27

‎03-22-2018 18:27

My fitbit is saying to u unlock my fitbit with my iphone but when i do it says wrong password and niw its saying its locked..what can i do

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‎03-23-2018 15:21 - last edited on ‎10-16-2024 11:05 by Fitbit Moderator

‎03-23-2018 15:21 - last edited on ‎10-16-2024 11:05 by Fitbit Moderator

It's great to have you here @Debra1208. This usually happens when the pin is entered 10 times incorrectly and now you must unlock your Ionic using your phone. To do so: 

  1. In the Fitbit app, tap Device Lock settings or the Wallet Tile. 
  2. The app prompts the customer to remove payments data. NOTE: This does not remove all the data on Ionic, just the payment data: 
  3. Add the cards to the Wallet app. Once the data is removed, the customer can set up Fitbit Pay again. 

Hope this helps! 

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