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Can't update Ionic firmware version to install clock face

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‎01-26-2021 14:55 - last edited on ‎01-26-2021 18:00 by Fitbit Moderator

‎01-26-2021 14:55 - last edited on ‎01-26-2021 18:00 by Fitbit Moderator

Hi,

I was trying to install a clock face and almost all of the clock faces said I need to update my ionic in order to install certain clock face designs. So I went to the dashboard and tried to update the firmware but there is no updates button available. Is there something I missed doing during the process? Thanks for your help in advance.

 

Dee.

 

Moderator Edit: Clarified subject

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‎01-26-2021 18:00 - last edited on ‎08-18-2025 09:54 by Fitbit Moderator

‎01-26-2021 18:00 - last edited on ‎08-18-2025 09:54 by Fitbit Moderator

Hi @djolie, welcome to the Community Forums.

Thanks for your post and for trying some steps before bringing this to our attention. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Please keep me posted.

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‎01-26-2021 18:00 - last edited on ‎08-18-2025 09:54 by Fitbit Moderator

‎01-26-2021 18:00 - last edited on ‎08-18-2025 09:54 by Fitbit Moderator

Hi @djolie, welcome to the Community Forums.

Thanks for your post and for trying some steps before bringing this to our attention. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Please keep me posted.

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0 Votes