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Can;t update Ionic firmware version

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‎01-03-2021 07:28 - last edited on ‎01-11-2021 11:01 by Fitbit Moderator

‎01-03-2021 07:28 - last edited on ‎01-11-2021 11:01 by Fitbit Moderator

My Fitbit app says my ionic is up to date and so is the app on my phone. When I try to download apps like Spotify on my Fitbit, on the app it says please make sure that your app and device are updated even though they are 

what can I do about this 

 

Moderator Edit: Clarified subject

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‎01-11-2021 11:00 - last edited on ‎08-19-2025 06:52 by Fitbit Moderator

‎01-11-2021 11:00 - last edited on ‎08-19-2025 06:52 by Fitbit Moderator

Hi @Shri21, welcome to the Community Forums. 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Please keep me posted.

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