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Cannot reset

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‎06-24-2018 19:14

‎06-24-2018 19:14

I cannot reset my ionic . My watch is less than a year.

The system could not synced any more the time was delayed roughly 2 hours in the last 3 days 

 

I wonder if Fitbit will replace my watch 

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3 REPLIES 3

‎06-24-2018 23:31 - edited ‎06-24-2018 23:32

‎06-24-2018 23:31 - edited ‎06-24-2018 23:32

Are the restarts working? Does the Fitbit logo come up on the screen, then the screen turns off briefly then it turns back to your watch face? Or wont the restarts 'take'?

 

If the restarts are not completing properly then try a factory reset - on your Ionic go to the settings app and scroll down to About.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎06-25-2018 00:36

In response to NellyG

‎06-25-2018 00:36

Yes I can see the logo the watch is frozen and the screen is back and blue. I really believe the watch is dead .
Thanks

JP

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‎07-02-2018 03:49

‎07-02-2018 03:49

I am still waiting the finale decision  from  customer service

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