Cant update

[PurpleUnicorn]

Is anyone else having problems with the app? I can't update and it can't find my tracker. I have uninstalled and reinstalled. I have turned on and off my phone. I have tried over Bluetooth and wifi. I don't know what to do. Any help would be greatly appreciated.

[Rich_Laue]

Sorry @PurpleUnicorn but to help we need to know more about your phone model, "phone" is not very descriptive. 

[Chitown1]

Same.. just realized my Ionic had not synced since May 22 and it won't sync now. Went through all those steps also

[PurpleUnicorn]

Sorry. I have a Samsung Note 8. My Fitbit started acting weird yesterday and it went to the Fitbit sign. It wouldn't turn off and when it did it wouldn't turn on. I finally got it to update. I was excited for about 2 minutes. It gave me the Fitbit sign again and has not turn off. I can't do anything with it. I am getting frustrated. I love my watch when it works. Any help would be great.

                                       Thanks, Leslie

[PurpleUnicorn]

That's how mine was. Now it finally updated and has gone haywire. Just shows the Fitbit sign and won't turn off. Hope you got yours fixed.

[Chitown1]

Quick Google search is suggesting to restart your device.. have you tried that yet?

https://help.fitbit.com/articles/en_US/Help_article/1186/?l=en_US&fs=Search&pn=1

[PurpleUnicorn]

Well......I tried to multiple times. When I finally got it to shut off I turned it back on to the same thing. So I just put it back on charger and then it went off. When I got out of my shower I checked it and holy **ahem** it was back! For about 30 seconds. Now my screen is dark and I cant swipe. The buttons work but I cant swipe. I don't know what to do. 

[Chitown1]

The link I posted in my last response are instructions to fix exactly what
you just said. If that doesn't work then I don't know. I'm just a member
who came looking for a solution to my problem & found it in my own. Hope
you can get it figured out, I know it's frustrating.