Changed watch face cause no notifications to show

[Spann]

Now not receiving phone names on people calling in or text messages. Have Samsung 8 +

Moderator Edit: Updated Subject for Clarity/Format

[SantiR]

@Spann Welcome to the Fitbit Community! I was checking the list of supported devices and the Samsung 8 + is not listed there. However, notifications could still work properly. 

Have you tried changing the clock face back to the one you had before?

Also, try performing a restart on your Ionic. If after doing this it is still not working, please try these troubleshooting steps for notifications. This has helped other users in the past.

Try that out and let me know how it goes! 

[Spann]

If I go back to my old watch face everything works perfect. I like this watch face but cannot get it to work. Tried restart. Will give it another hour to see if it works. If not I will go back to the old watch face



Sent from my T-Mobile 4G LTE Device

[SantiR]

@Spann I hope you're doing well! Did it finally work? Please update me with the results you got these days! 

In the meanwhile, you can take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

Keep me posted! 

[Spann]

It worked thanks 

[SantiR]

@Spann Thanks for the update! I'm very glad to hear that it worked and that you are back on track enjoying your watch!  Hopefully, this will work for other users as well!

Additionally, have you checked the Feature Suggestions Board? If you have any ideas for future features you would like to see on your Fitbit device this is the best place for asking. Feel free to search for existing feature suggestions or add you own original one!

See you around! 

[WLA76]

I too has this problem on my iconic. I changed the clock face but then only received email notifications but not text messages.  I changed it back to the original face and it works fine. 

[SantiR]

@WLA76 Welcome to the Fitbit forums! Thanks for sharing your experience on this thread regarding notification on Ionic.

It is possible that some third party clock faces will prevent some notification from coming in. I'm glad they started to work properly after changing it back to the original clock face. I'm sure this will be helpful for other users who might be experiencing this as well.

I will leave the steps on how to change the clock face on the Fitbit watch here so other users may try this workaround to sort this out.

Hope this helps. See you around!