Changing screens on its own

[MsD04]

Yesterday, my Fitbit Ionic randomly started changing screens on its own and is still doing it. I’ve tried doing factory resets but it isn’t working. Only 2 years old. Anyone have any suggestions?

[DramaQueenDiva]

Hi @MsD04, it sounds like something is malfunctioning in the watch.  Have you contacted Support?

[MsD04]

No. I thought I’d try here first before I went that route.

[SilviaFitbit]

Welcome to the Community @MsD04. Thanks for the details the factory reset that you tried. I wanted to create a case on your behalf with our Support team but they mentioned that you already have a case with them, please continue the communication through email. 

Thanks for your input @DramaQueenDiva. 

I'll be around if you need further assistance. 

[Sprockett1]

Mine is doing the same thing since yesterday so I think this is an issue with fitbits recent update. Be great to know how u fix it 

[SilviaFitbit]

Welcome to the Community @Sprockett1. Sorry for the delayed reply. 

I would like you to restart your Ionic and try changing the clock face you're using. 

Let me know how it goes. I'll be around if you need further assistance. 

[flurto]

Hi Silvia

This started happening on my Ionic this morning, I have restarted it several times and tried a few different (all Fitbit created) clock faces and the error persists.

[Sprockett1]

Hi 

Fitbit have now replaced my Fitbit free of charge although outside the warranty. I understand this was a faulty update that they released. My Fitbit eventually stopped working all together and wouldn’t even charge 

[SilviaFitbit]

Welcome to the Community @flurto. Thanks for the troubleshooting tried. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

Thanks for letting me know that our Support team is replacing your Ionic @Sprockett1. Each case is reviewed individually and the option that our team provides is based in the Fitbit Warranty. 

Let me know how it goes. I'll be around if you need further assistance. 

[lars-atx]

Congrats.  rest of us just getting coupons.

Can't believe they bricked their own devices.  No wait, I can.

[flurto]

Hi @SilviaFitbit I have not yet logged an issue, not sure why it is saying I have. I will however log an issue with support now.

[Sprockett1]

To be fair Lars this isn’t the first time. My ionic got screwed up last year with the charging function. You would plug t in to charge and it pops up with a message to say it wasn’t charging!!. I bought replacement chargers to get same message only to fid it was charging despite the message. i kept hoping an update would fix the issue which was widely reported on forums but they seemingly weren’t interested. 

[flurto]

@Sprockett1 I've logged it with support so let's see how it goes.

[SilviaFitbit]

Thanks for getting back @flurto. Sorry for the misunderstanding, I actually created a case for you when I mentioned you had a case already created. 

Great to see you around @Sprockett1. Sorry for the delayed reply. Rest assure that our team reviews each case individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

[Suziedoep]

Mine is doing the same.   Only 1 year old.   Very frustrating.   Tried changing face.   Not sure how to restart the watch.   Can't find advice on your help pages

[Sprockett1]

Hi Susie, 

‘’you have a two year warranty on fitbits. Both times it happened for me it was the updates from Fitbit that caused it. On both occasions Fitbit replaced them free of charge

[Suziedoep]

Okay thanks.   I live in sa and my son bought it when he was in USA so not sure how or where I can go to in south Africa to get it sorted.  Any advice

[SilviaFitbit]

@Suziedoep Thanks for getting back. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

@Sprockett1 Thanks for sharing your experience with our Support team. 

I'll be around if you have any additional questions. 

[Jackie2x2]

My Fitbit Ionic started changing screens  yesterday. I’ve tried resetting the watch several times which has not corrected the problem. My watch is about 2 1/2 years old. I love the watch but this screen changing is driving me nuts.  

[Sprockett1]

Hi Jackie

I have now had 5 ionics as a result of warranty claims. Sadly my warranty will lapse in June as you have 2 yrs within eu purchase. Fitbit have confirmed that they dont renew the warranty each time they replace the watch. An odd replacement I can understand but 5 suggests to me the quality isnt in the product. If it breaks again out of warrantyI will buyy another brand. My concern is I went for the Addidas version (mainly for the strap lol) which cost a hefty £299. However the ionic is the worst in quality terms in my view. I raised it with fitbit but they seem uninterested frankly. Your issue sounds like mine and it led to the eventual failure of the watch. The problems start each time they do an update for the watch. This seems to cause catastrophic failure but as I said fitbit arent interested in addressing what seems to be a fundamental issue with the make.