Charged ionic to 100% yesterday evening and now it won't turn on

[SkotStaats]

My Ionic won't turn on after having been charged to 100% yesterday. I took it off the charger and set it aside to grab this morning before going for a run, but when I did, it wasn't on and won't turn on. I have tried the two-button reset and it is still off. I connected the charger again for a bit and still nothing. I fear that it's dead.

[OferGrosz]

Let me guess, You bought around 14 months ago? If so there is a growing number of people with the same problem including mine.

[Taniafitz]

Hello

i have a Fitbit ionic purchased in June ‘18 that will not start up. Who do we contact?

[SkotStaats]

Yeah, I bought it in November '17. So no warranty protection for me. 

[SkotStaats]

You're still within the warranty period. Try contacting support via a phone call or chat.