Clasp on one side will not stay attached

[h2ogz]

So my clasp on one side will not stay attached.  Thinking it was the band, and wanting a different band, I ordered new one on line.  The new band will not stay attached either.   The issue is the attachment on the watch end, not band, because I have used both ends of the band attachment on the other side with no issue. 

Is there a way to fix this on the watch side for attachment or am I SOL?

Moderator edit: subject updated for clarity 

[WendyB]

Welcome to the forums!

I think you need to contact support

Contact
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Hope to see you around the forums! Join in on the discussions forums!

[DavideFitbit]

Hello @h2ogz, welcome to the Community forums. 

I'm sorry to see about what you've experienced with your Ionic's band not staying attached. I've gone ahead and sent your information to the Customer Support team for further assistance with this; you should be getting a reply soon. I hope everything goes well. 

Keep me posted on the outcome. 

[bjm2000]

Hi,

I have the same exact issue @DavideFitbit - can you please send my info to Customer Support team for further assistance as well? Thank you.

Best,
Ben

[DavideFitbit]

@bjm2000 thank you for sharing that you experienced the same inconvenience with your Ionic watch. 

I've sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Have a great day!