03-02-2019 08:10
03-02-2019 08:10
I bought a new phone and can’t work out how to connect my ionic to it. The only option seems to be to set up a new device in the Fitbit app but I don’t want to do that because it’s not a new Fitbit. My new phone can’t find my Fitbit and is saying that the Fitbit has no battery when it’s fully charged. Thanks in advance.
Answered! Go to the Best Answer.
03-02-2019 08:31
03-02-2019 08:31
All you should have to do is install the app and sign in to your account.
The real question is:
Is the device you are trying to sync to a supported device?
03-02-2019 08:31
03-02-2019 08:37
03-02-2019 08:37
Yeah my phone is on that list you provided thanks, but it’s not able to sync
12-05-2019 16:18 - edited 12-05-2019 16:20
12-05-2019 16:18 - edited 12-05-2019 16:20
I had the exact problem described here-- I bought a new iPhone, and could not get my Fitbit Ionic to connect to it. The earlier answer responses were of no help to me-- as they seemed to be of no help to the person first raising this problem. Here is what worked:
07-28-2020 08:08
07-28-2020 08:08
After signing into the Fitbitt app on my new phone, it synced the data from the online account. Then all I had to do was restart both my phone and my Ionic Fitbit. Then opened app on new phone and it found and synced with the Ionic.