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Constant Ionic Power Downs - Reboot to Start Again

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‎09-03-2019 17:16

‎09-03-2019 17:16

About 2 days ago my Ionic started shutting itself off, no matter the charge. The only way to get it back on is to hold all three buttons down for 20 seconds. Customer service told me it was 2 weeks out of the 1 year warranty, so tough cookies. Any other suggestions to tossing it and  getting another brand of watch that lasts for more than 1 year, two weeks?

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‎09-04-2019 06:46

‎09-04-2019 06:46

A warm welcome to the Community @Fitraveler. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate that you mentioned you already have contacted our Support team. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

 

Let me know how it goes. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-04-2019 06:57

‎09-04-2019 06:57

Welcome to the club.

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‎09-16-2019 06:34

‎09-16-2019 06:34

Good Morning - Did you receive a solution to your problem. I am curious since I am having the same issue. Thanks! 

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‎09-19-2019 16:15

In response to TLM23

‎09-19-2019 16:15

Welcome back to the Community @TLM23. Sorry for the delayed reply. 

 

I would like you to make sure you've fully charged your Ionic and follow these steps to extend your watch's battery life. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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