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Customer service support feedback

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‎07-16-2021 14:12

‎07-16-2021 14:12

I had issues with the battery life of my Ionic , bought in febr last year.

 

 After reading some threads here I was a bit dishearthened to reach out to support.

 

I was very pleasantly surprised with the reactiontime ( I contacted them via the Twitterlink). At first I got the generic response with a link that said to disable all the functionality (gps, continuous sync ...) When I replied that I bought the watch for its functionality I was very quickly helped by a efficient, polite and helpfull support employee and after some steps a satisfactory solution (replacement) was given to me.

Pity the employee was anonymous on twitter or I would mention her/him/x by name so her/his/x teamlead would know of it too.

 

I tip my hat to customer service and to the swiftness , openess and politeness of the communication. As a former Service Level Manager I should recognise when things are going as intended.

 

Apparently things did change for the better.

 

Thank you Fitbit, you gained another loyal customer. 

 

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2 REPLIES 2

‎07-16-2021 14:43

‎07-16-2021 14:43

Hi @Icedewd  what a nice post. Customer service really is good here and they do care about us. Sad to say, even when someone receives good support and often a replacement device, they don't return to report the happy news. Take a look at the link in my signature for more places on the forums to share tips, workout strategies and more.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-16-2021 17:25 - edited ‎07-16-2021 17:28

‎07-16-2021 17:25 - edited ‎07-16-2021 17:28

Hi there, @Icedewd. Welcome to the Community Forums. Thank you for jumping in, @Odyssey13.

 

Thank you for sharing your comments and feedback about the interaction with our support team via Twitter. We're glad to hear that you happy with the outcome of your case, since our main purpose is to avoid negative experiences to our customers. For that reason, we're always willing to help and provide troubleshooting steps before reviewing warranty eligibility. You did a great job following the steps provided online.

 

We're constantly striving to improve Fitbit products and services, and we appreciate all of the input we receive from our customers. Thanks again for your feedback and for participating in our community!

 

When you get the time visit our Health & Wellness forums to talk with other members about all things health and fitness.

 

Have a happy day.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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