help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Damaged heart rate sensors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-17-2020 06:24 - last edited on ‎01-20-2020 20:04 by Fitbit Moderator

‎01-17-2020 06:24 - last edited on ‎01-20-2020 20:04 by Fitbit Moderator

Hello, Ricardo!

My Fitbit Ionic sensor has some small cracks in the plastic cover and at first, the watch did some errors with the Gps  and after that it doesn't charge anymore.

I live in Bucharest, Romania and just discovered that Fitbit does not have any service in Romania.

I am very found of this watch mainly because I ran almost 4500 km in 2 years.

Can you give me some help?

 

Moderator edit: Subject for clarity 

Best Answer
1 REPLY 1

‎01-20-2020 20:09

‎01-20-2020 20:09

Hello @johnnyarh, welcome to the Community Forums, sorry for the delayed reply.

 

Thanks for bringing this to my attention. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes