Data not cleared Sync & Try again message and my Ionic won't pair again

[Ankushsharma86]

My ionic not working after factory reset and only displaying “X data not cleared Sync & try again”

also after removing my ionic from Bluetooth and from mobile fitbit app, my iphone6 was unable to connect it back to Bluetooth and to the app.

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @Ankushsharma86! Thanks for letting me know what you've tried so far to solve the issue, nice way to go!

Well, this usually happens when you performed a factory reset without before unpairing the device. Usually you should unpair your Ionic, forget Bluetooth (both Ionic and Ionic (Classic)) and perform the factory reset. To solve this issue follow these steps (some of them you already tried, but let's cover everything):

1. Unpair your Ionic.
2. Unpair from Bluetooth both Ionic and Ionic (classic).
3. Force quit the Fitbit app.
4. Turn off the Bluetooth.
5. Shut off your phone and turn it on after 1-2 minutes.
6. Turn on the Bluetooth.
7. Setup your device again.
8. If there is no connection, restart your Fitbit Ionic.

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements below:

• Note that you can't set up your Fitbit device from your phone's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
• The Fitbit app needs to be updated. 
• The software on your phone is up to date. To see if an update is waiting to be installed:
  • iOS—Tap Settings > General > Software Update.
• The Bluetooth setting on your phone or tablet is on. To find it:
  • iOS—Tap Settings > Bluetooth.

After making sure about that, try setting up your Ionic again.

Give this a go and let me know how it goes! 

[Ktha]

It does not work with any of the above. It basically come up straight after factory reset.

[Ktha]

It would let me sync again but it won’t finish the sync or update. It is really frustrating. I have tried restarting the iPhone, deleted the Fitbit app or tried with an iPad (made sure to disconnect other Bluetooth just in case someone asks if I’ve done that) etc. The fault lies in the watch. Not the phone.

[MarreFitbit]

Welcome to the forums @Ktha! Thanks for trying the suggestions I posted here. 

Since this sounds a bit more serious, I've created a Support Case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

[Lilme79]

I am having a similiar issue but with S9 plus. It's connected on the app but does not sync. Bluetooth error message

[kmod]

I'm having same problem. How do I set up a support case?

[Juasanab17]

I have the same problem. Anyone can help me?