Dead Ionic out of warranty

[MarkMax]

So, I have been reading a lot on these forums about dead Ionic watches. Unfortunately my Ionic died last week after having issues for a couple weeks.  It all started while trying to troubleshoot my daughters Versa Lite and through the fitbit help-desk, they had me disconnect my watch from my phone to pair hers to my phone.  When I reconnected and re-setup my Ionic the screen started having issues and started to become non-responsive. Could have been a coincidence that this happened after this, but I'm not convinced that it didn't have something to do with it.   Never had a problem before. After numerous restarts to get things working I had to try a factory restart and that's where it ended.  will not turn back on no matter what.  

Fitbit has offered me a discount on purchasing a new device but I'm a bit sheepish to repurchase a new Ionic.  

My question is .... What is the failure rate of the Ionic?  Just reading the forums I'm thinking its high. 

Trying to make a good decision on a replacement.  

[ewilli126]

Hi there. I have the same issue. I think I'm going to purchase a Garmin for my next watch. Sounds like they are much more reliable. 

[WendyB]

People come to complain. They very rarely come to give praise.

I have had my Ionic since  10/3/2017. I have never had any problems with it what so ever

[ewilli126]

I would say good for you, WendyB. My first one lasted less than a year, and my second one (which was likely a refurb) lasted less than 6 mos. If you've got one that has lasted 2.5 years, good for you. It certainly was not my experience.