Dead Lines

[Snarkingjay]

So today my fitbit ionic started showing lines. At first there were 2 about 1 column apart. Now there are more coming in/going out around it.

I've restarted it a couple times and absolutely no change. I am pretty sure I got it feb of last year so I am out of warranty. It's still useable right now so far as I can tell. Changing the face has done nothing.

Are there any fixes out there? or am I looking at having to deal with it until the fitbit becomes unusable and it's time to get a new one?

[Rich_Laue]

Have you tried a shutdown @Snarkingjay?

[Snarkingjay]

I've tried shutting down and i've tried restarted both at least 3 times.

[RicardoFitbit]

Hello @Snarkingjay thanks for bringing this to my attention, it's nice to see you again participating here in the Community Forums. Let me give you a hand with your Ionic.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. Since you already tried our restart process and changing the clock-face, I recommend you to perform our factory reset procedure following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. Also, for any warranty-related inquiry I suggest you to check our policies here. 

@Rich_Laue Your willingness to help is always appreciated. 

Keep me posted.

[Snarkingjay]

Factory reset didn't improve the situation unfortunately.

Also seems as though I am out of warranty altogether.

[RicardoFitbit]

Hey @Snarkingjay thanks for your reply and update.

Thank you for taking in consideration the factory reset steps that were previously posted, your patience are effort are appreciated. I've created a ticket for you to receive further assistance directly with our Customer Support team. That said, please keep an eye to your email, they'll be in touch with you soon. For any warranty-related inquiry, please check our policies here. 

In the meantime our Support team contact you, let me know if you have any additional questions. 

See you around. 

[Snarkingjay]

Thank you. I was annoyed/upset by the lines, but now it's just becoming flat out unuseable. The screen seems to be dying with icons barley visible.

[RicardoFitbit]

You're welcome @Snarkingjay, I totally understand how frustrating this situation can be for you.

Please check your email inbox, spam and junk folders periodically because our Customer Support team will be in touch with you in a short period to continue assisting you with this situation. In the meantime they contact you to move forward with your device, don't hesitate to ask me any additional questions you may have.

I'll be here.