Dear Fitbit, I Am Not My IP

[Ulfur]

I am not my IP address. Just because I just a VPN service to protect my devices doesn't mean I am a criminal, a bad person. So, why must you block any of the IP addresses my provider provides? Why must you log every single IP I've ever used to log into my account? Do you not realize that I may be in a cafe, at a friend's house, or somewhere other than home? By blocking the IP address of my provider, you are inadvertently blocking access to my account although I have done nothing wrong.

[Colinm39]

@UlfurThe problem is not at Fitbit's end it is with probably their iCloud servers..

In this link I have a post where you can see what the blocking is .. Here it is again..  and Fitbit post that it is solved.  @AlessFitbit  for info

Ironically I have to turn of my K aspersky secure VPN to be able to access it.

I can access my banks and Fitbit with the Secure VPN on..  But I have the odd website I need to turn the VPN off...

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@Ulfur wrote:

I am not my IP address. Just because I just a VPN service to protect my devices doesn't mean I am a criminal, a bad person. So, why must you block any of the IP addresses my provider provides? Why must you log every single IP I've ever used to log into my account? Do you not realize that I may be in a cafe, at a friend's house, or somewhere other than home? By blocking the IP address of my provider, you are inadvertently blocking access to my account although I have done nothing wrong.

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[Ulfur]

The problem is not at Fitbit's end it is with probably their iCloud servers..

@Colinm39 The problem may be their cloud service provider, but since they are a third party and I'm attempting to access Fitbit's services, this is Fitbit's responsibility. Regardless, if I'm attempting to synch my tracker and that pings the server multiple times because things aren't getting updated as they should, then they're potentially scoring the pings as too frequent or something and are blocking those IPs. It's equally plausible that several of my VPN's IPs are being blocked due to legit spamming, which as we all know, ends up on a list which gets distributed.

Ironically I have to turn of my K aspersky secure VPN to be able to access it.

Some of us are clearly at peace with sacrificing our personal security for accessibility, specifically, the user's access to their own info. Not my case. No tracker user should have to forego their own person protection in order to access the data they generate. Sidebar: it's ridiculous that data gets pushed upstream from the tracker to Fitbit, then gets downloaded by the user (the point of origin). I'm happy to share my data, but I should get it first.

I can access my banks and Fitbit with the Secure VPN on..  But I have the odd website I need to turn the VPN off...

Point taken, but I'll refer you to my previous comment (above). 

[mfcc]

@Ulfur I full support your post.

I'm a very retired IT person and I managed a very large mainframe installation and we had one of Australia's first "denial of service" attacks, the continual pinging of our connection..

Everyone was confused, our network provider, our Federal Police and because it was all new then they were interested in cause and effect and we lost time coming online.