Deezer music is cutting in and out

[Alohagrl1995]

Got the Ionic for Mother’s Day and after my run today I’m so disappointed. Deezer music was cutting in and out the whole way...is it better to go to the trouble of loading my own music??? This is such a pain. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @Alohagrl1995! Sorry you’re noticing a difference in download speeds for your Deezer playlists. 

We recently added an additional layer of security to Fitbit OS (the software that your watch runs on) so you may notice a slight difference in download speeds.

Also, I'd recommend removing your playlists, restarting Ionic and starting from scratch. 

If your upload is freezing or failing during the process, I advise putting your Ionic on its charger, move it as close to their router as possible and "Force Sync" to attempt the download again. 

For more information on uploading Deezer playlists to Ionic, check out this article. 

Hope this gets you back on track.

[Alohagrl1995]

Thank you for your message.

The download process was fine - it was while I was running that the music was cutting in and out.

So do you recommend, I remove everything and start again?

Thanks


Sent from my iPhone

[MarreFitbit]

Thanks for getting back @Alohagrl1995! Yes, I'd recommend starting from scratch by following the suggestions above. 

Give that a go and let me know if that works!