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Device counting steps while sleeping

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‎01-12-2020 12:48 - last edited on ‎01-13-2020 12:52 by Fitbit Moderator

‎01-12-2020 12:48 - last edited on ‎01-13-2020 12:52 by Fitbit Moderator

Hi everyone,

My ionic won’t stop adding steps even whilst I’m sleeping! The battery is running out daily and I’ve tried a reset and a factory reset as well as changing the clock face. It has just been updated and the problems started shortly afterwards. Has anyone any ideas of anything else I can try? 

Thank you in advance!

 

Moderator edit: Subject for clarity 

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‎01-13-2020 12:52

‎01-13-2020 12:52

Hi @ClaireHolland, welcome to the Community Forums!

 

Thanks for your post and for troubleshooting this situation prior to posting. To better assist you with this, can you please let me know when was the first time you experienced this step count issue and how many times since then? How many steps you get during your sleep time? If you haven't already done so and in the meantime I receive your answers, please check our help article: How accurate are Fitbit devices?

 

Keep me posted and let me know if you have any additional questions. 

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‎01-13-2020 22:53

In response to RicardoFitbit

‎01-13-2020 22:53

Hi Ricardo,

Thank you for your reply.

The problem started on Saturday 11th January 2020 and the Fitbit is just counting steps on my wrist even when I am sat down or sleeping. The battery is only lasting around 5 hours as well going from 100% to 0% in this time.

Since Saturday there has not been a time that the issue has not happened, it’s just consistently counting steps until the battery dies then continues once fully charged.

Kind regards,

Claire

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