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Device displaying Fitbit logo

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‎09-30-2019 10:58 - last edited on ‎10-01-2019 20:04 by Fitbit Moderator

‎09-30-2019 10:58 - last edited on ‎10-01-2019 20:04 by Fitbit Moderator

Hi,

 

My fitbit keeps flashing the fitbit logo. I have tried to hard reset but it still is not working.

 

Any ideas to help?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎09-30-2019 12:22

‎09-30-2019 12:22

Contact Customer Support.

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‎10-01-2019 09:40

In response to SunsetRunner

‎10-01-2019 09:40

They have not been any help since my fitbit account was hacked last year for several months.

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‎10-01-2019 20:03

In response to Mandeerad

‎10-01-2019 20:03

Hello @Mandeerad, it's nice to see you again participating here in the Community Forums! Your willingness to help is appreciated @SunsetRunner, thanks for your post.

 

@Mandeerad Thanks for bringing this to my attention and for troubleshooting your Ionic prior to posting. Support team informed me that they are already providing you assistance with this situation. That said, my best advice for you will be to contact them back if you have any additional questions about the information that they provided, I'm sure that they'll be happy to give you more information and details.

 

I'll be here if you need anything else. 

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