help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not tracking data after changing clock face

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2019 18:52 - last edited on ‎07-26-2019 12:34 by Fitbit Moderator

‎07-25-2019 18:52 - last edited on ‎07-26-2019 12:34 by Fitbit Moderator

I have been using first for 2 months now. I am an Android user.My fitbit ionic has stopped Measuring steps, heartrate and anything else. Problem started when I changed the clock face. I have tried

1. hard reset 2.factory reset (such a pain)3. Changing clock faces. Nothing worked...

 

Till yesterday evening the light at the back was blinking now it's not.

The wrist movement wake up is also not working (I have checked, its in auto mode) .

Very Frustrated with this product. Can anyone help. 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎07-26-2019 12:38

‎07-26-2019 12:38

Hello @Kundan welcome to the Community Forums. Thank you for bringing this matter to my attention, it's a pleasure for me to give you a hand with this.

 

Seems odd that after changing the clock face of your Fitbit Ionic it stopped tracking your steps, heart rate data, etc. I'd like to appreciate your effort and patience troubleshooting this matter prior to posting, I totally understand how frustrating this matter can be for you and I'm sorry for that. I was informed by our Customer Support team that they were already contacted by you to receive further assistance, therefore, I recommend you to keep an eye to your email inbox for their response, they'll be in touch with you soon.

 

In the meantime they contact you, let me know if you have any additional questions.  

Best Answer
0 Votes