Device not turning on after factory reset

[unkoboy88]

Hi,

I've been having issues with my Ionic, after an update (believe it's 70.7.14), my screen wouldn't scroll. I got annoyed and looked up some comments to see a suggestion to Factory reset. I have since followed the steps, and upon the fitbit logo flashing, the watch vibrated, and no longer turns on. Would like to know what has happened because this watch has been much more troublesome than my previous Fitbits.

Moderator edit: Subject for clarity 

[SilviaFitbit]

@unkoboy88 Welcome to the Community. Thanks for letting me know that you started experiencing this after the update. 

I appreciate the troubleshooting tried. Sorry to hear that you're experiencing this with your watch. In this case, I would like you to restart your Ionic.

Keep me posted. I'll be around if you have any additional questions. 

[unkoboy88]

I have tried restarting my ionic, but nothing happens. This is after charging my device for an hour.

[SilviaFitbit]

@unkoboy88 Thanks for getting back. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions.