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Device not turning on after factory reset

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‎01-08-2020 13:03 - last edited on ‎01-13-2020 14:25 by Fitbit Moderator

‎01-08-2020 13:03 - last edited on ‎01-13-2020 14:25 by Fitbit Moderator

Hi,

I've been having issues with my Ionic, after an update (believe it's 70.7.14), my screen wouldn't scroll. I got annoyed and looked up some comments to see a suggestion to Factory reset. I have since followed the steps, and upon the fitbit logo flashing, the watch vibrated, and no longer turns on. Would like to know what has happened because this watch has been much more troublesome than my previous Fitbits.

 

Moderator edit: Subject for clarity 

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‎01-09-2020 09:44

‎01-09-2020 09:44

@unkoboy88 Welcome to the Community. Thanks for letting me know that you started experiencing this after the update. 

 

I appreciate the troubleshooting tried. Sorry to hear that you're experiencing this with your watch. In this case, I would like you to restart your Ionic.

 

Keep me posted. I'll be around if you have any additional questions. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-13-2020 10:21

In response to SilviaFitbit

‎01-13-2020 10:21

I have tried restarting my ionic, but nothing happens. This is after charging my device for an hour.

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‎01-16-2020 17:24

In response to unkoboy88

‎01-16-2020 17:24

@unkoboy88 Thanks for getting back. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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