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Device not turning on after swimming

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‎02-03-2020 00:39 - last edited on ‎02-03-2020 19:11 by Fitbit Moderator

‎02-03-2020 00:39 - last edited on ‎02-03-2020 19:11 by Fitbit Moderator

Hi, I went for a swim this weekend with the Fitbit ionic and have not been able to switch it on after that. Getting out of the pool i noticed that the screen was blinking with the fitbit logo before it went completly black. Tried recharging it, then it became really hot and it looked like it was damp on the sensores. Tried factory reset, but with no luck... what to do?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎02-03-2020 19:11

‎02-03-2020 19:11

Hi @Ragnhild-1411, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

 

Let me know if you have any additional questions, I'll be here.

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‎02-03-2020 21:39

In response to RicardoFitbit

‎02-03-2020 21:39

It is completely unresponsive.

 

And I have tried all the tricks described in the help article. Nothing has worked or given any response from my watch. 

Any other advise?

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‎02-04-2020 06:45 - last edited on ‎02-10-2020 19:14 by Fitbit Moderator

In response to Ragnhild-1411

‎02-04-2020 06:45 - last edited on ‎02-10-2020 19:14 by Fitbit Moderator

literally have the same issue. bought the Ionic specifically to record swim workouts and midway through my first swim it crapped out. Bought it through an "unauthorized dealer" and just passed the return date. now i'm at the mercy of the 3rd party seller. 

 

Moderator edit: Word choice 

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