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Device wristbands not working

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‎10-23-2019 16:41 - last edited on ‎10-23-2019 20:23 by Fitbit Moderator

‎10-23-2019 16:41 - last edited on ‎10-23-2019 20:23 by Fitbit Moderator

Just spent the better part of the day trying to get support from Fitbit but they try to avoid dealing with you.

Got my Fitbit Ionic yesterday and the watch straps are completely defective. When I contacted support I thought that there would be an easy fix but they pretend they have no idea what you are talking about. Come to find out that they have been aware of this issue for years. Defective design, dishonest responses equal Fitbit. That is who they are and more and more of us are finding out about them. Just another major contributor to our landfills. Boycott Fitbit.

 

America doesn't need anymore dishonest companies screwing consumers.

 

Moderator edit; Subject for clarity 

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5 REPLIES 5

‎10-23-2019 16:44

‎10-23-2019 16:44

No they don't!!!

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‎10-23-2019 16:48

‎10-23-2019 16:48

Had the same horrible experience. Never even got to wear mine. Fitbit is a very dishonest company. Probably deeply in debt and just cashing in until they collapse. If they cannot make a watch band, how much faith can one have in the tech aspects. Do the execs know how bad this makes them look?

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‎10-23-2019 16:52

‎10-23-2019 16:52

Hey Adrea, do you still work there? Maybe you can answer a question that no one has been willing to answer. Is there actually a fix for the defective band or does the entire unit need to be replaced? It doesn't look as though during the for years of this problem that anyone has ever gotten a resolution and you continue to sell the defective bands.

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‎10-23-2019 17:37

‎10-23-2019 17:37

Hi @GeorgeMantor    Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.  I'm moving your post into the Ionic Forum area and out of the Charge area. I'm also going to notify a Fitbit Moderator to give you assistance.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-23-2019 20:22

In response to Odyssey13

‎10-23-2019 20:22

Hi @GeorgeMantor, welcome to the Community Forums! Thanks for bringing this to my attention @Odyssey13, your willingness to help is always appreciated.

 

@GeorgeMantor Thanks for the input that was shared in your post, I totally understand how frustrating this situation can be for you. Since you already contacted our Customer Support team, my best advice will be to contact them back if you require further assistance or if you have any additional questions about the outcome of your case with them, I'm sure that they'll provide you more information to clear any doubt you may have. 

 

Keep in mind that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was shared in your post is really appreciated.

 

Don't hesitate to contact me back if you need anything else.

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