help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Did I just waste my money???

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2019 17:50 - edited ‎08-18-2019 17:51

‎08-18-2019 17:50 - edited ‎08-18-2019 17:51

I ordered my Ionic a few days ago to replace my Charge 2 who's only problem is a cracked screen after nearly 3 years.

 

I wish I would have read this forum first.

 

Did I just waste my money???

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-18-2019 20:25 - edited ‎08-18-2019 20:27

‎08-18-2019 20:25 - edited ‎08-18-2019 20:27

@INTIMIDAT3RI would give it time.  Since the Ionic was released I'm on my third replacement.

 

The first, GPS stopped working at 6 months, the second had sudden battery discharge at 3 months at the 4 day mark  between charges. The current Ionic works flawlessly at nearly 12  months and I get 6+ days between charges.

 

I always turn the Ionic off before a charge and l then turn it on before charging and always on my PC.

 

In Australia we get 2 years warranty but cautious me always takes out extended warranty.

 

Keep in mind that most technical Communities, the majority of posts are about problems. I have been a member since 2011 and any Fitbit I have used has performed as expected. The Ionic issues, statistically I should have expected "it was my time", but Fitbit were always responsive and my replacements arrived within 4 days from overseas.

 

@INTIMIDAT3R wrote:

I ordered my Ionic a few days ago to replace my Charge 2 who's only problem is a cracked screen after nearly 3 years.

 

I wish I would have read this forum first.

 

Did I just waste my money???

 

Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0

View best answer in original post

Best Answer
4 REPLIES 4

‎08-18-2019 20:25 - edited ‎08-18-2019 20:27

‎08-18-2019 20:25 - edited ‎08-18-2019 20:27

@INTIMIDAT3RI would give it time.  Since the Ionic was released I'm on my third replacement.

 

The first, GPS stopped working at 6 months, the second had sudden battery discharge at 3 months at the 4 day mark  between charges. The current Ionic works flawlessly at nearly 12  months and I get 6+ days between charges.

 

I always turn the Ionic off before a charge and l then turn it on before charging and always on my PC.

 

In Australia we get 2 years warranty but cautious me always takes out extended warranty.

 

Keep in mind that most technical Communities, the majority of posts are about problems. I have been a member since 2011 and any Fitbit I have used has performed as expected. The Ionic issues, statistically I should have expected "it was my time", but Fitbit were always responsive and my replacements arrived within 4 days from overseas.

 

@INTIMIDAT3R wrote:

I ordered my Ionic a few days ago to replace my Charge 2 who's only problem is a cracked screen after nearly 3 years.

 

I wish I would have read this forum first.

 

Did I just waste my money???

 

Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
Best Answer

‎08-19-2019 06:31

In response to Colinm39

‎08-19-2019 06:31

I hope you're right.

 

After nearly 3 flawless years with my Charge 2, I'd be extremely upset if my new Ionic goes "tango uniform" on me before the 3 year mark.

Best Answer
0 Votes

‎08-19-2019 07:16 - edited ‎08-19-2019 07:25

In response to Colinm39

‎08-19-2019 07:16 - edited ‎08-19-2019 07:25

@Colinm39 I'm truly impressed by how patient you are! 3rd replacement? I gave up on this device after my Ionic died first (and last) time despite it's still under warranty. Just binned it and went with another brand. If this one fails too, the drill will be the same. Fitbit or not, I find hard to trust in the product that previously failed like that.

Best Answer
0 Votes

‎08-19-2019 10:13 - edited ‎08-19-2019 10:15

In response to Colinm39

‎08-19-2019 10:13 - edited ‎08-19-2019 10:15

Well, I've had to do "hard" resets several times on BOTH of mine and have had BOTH die.  I purchased one on 6/5/18, it failed about 4/1/19 (got to love the date), the replacement then failed 8/18/19.  Both died on a full charge doing an update at stage 3, I think there is a pattern here :(.  This being a Monday I'm putting off until tomorrow to get into an argument on it.  I had hoped to use these for elderly people to assist their adult kids in monitoring them.  Not a chance.  It is also interesting to read about how their stock has been taking a hit partially due to this watch.

Best Answer
0 Votes